The Empathy Layer for Conversational AI
Making AI more human, one conversation at a time
Monitor, enhance, and perfect empathy in conversational AI. Built on clinical psychology principles by experts who understand both human emotion and AI systems.
The Problem
AI is talking to your customers right now. And you have no idea what it's saying.
Every support bot conversation. Every AI sales call. Every automated email. They're all black boxes. You deployed them to scale, but you can't see inside.
And when AI fails at empathy, it doesn't fail quietly.
It fails catastrophically.
One screenshot. One viral tweet. Millions in brand damage.
The worst part?
You only find out after it's already trending.
Right now, companies are running blind. They know AI conversations are happening at scale, but they have zero visibility into empathy failures, context loss, or hallucinations until a customer complaint lands on their desk—or worse, on social media.
Traditional monitoring catches technical errors. Uptime. Response time. API failures.
But nobody is catching the human failures.
The moments where AI forgets context mid-conversation. Where it misreads emotional tone. Where it says something technically correct but devastatingly tone-deaf.
And these aren't edge cases. They're happening right now, in thousands of conversations, across every company deploying AI at scale.
You wouldn't let a human customer service rep work unsupervised.
Why are you doing it with AI?
Our Solution: The Human Understanding Ladder
Clinical Psychology + AI Systems Expertise = Unique ability to teach AI genuine human understanding
Monitoring
Real-time monitoring of AI conversations to identify empathy failures and emotional misunderstandings
“See where AI fails at human understanding”
Guardrails
Real-time intervention to stop problematic AI responses before they reach customers
“Prevent AI from responding when it doesn't understand humans properly”
Enhancement
Generate improved responses demonstrating genuine emotional intelligence and human comprehension
“Replace poor responses with ones demonstrating real human understanding”
Long-term vision: Universal empathy infrastructure for the entire AI ecosystem
Simple, Transparent Pricing
Choose the plan that fits your conversation volume. All plans include full monitoring across all quality metrics.
Starter
Up to 500 conversations/month
Full monitoring includes:
- Empathy: How well AI understands emotions
- Reliability: Consistent quality responses
- Confidence: Certainty in AI answers
- Consistency: Aligned with brand voice
- Accuracy: Factually correct information
Professional
Up to 5,000 conversations/month
Everything in Starter, plus:
- Extended data retention: 12 months of conversation history
- Alerts & workflow integrations: Real-time notifications via Slack, email, webhooks
- Priority support: Faster response times
Enterprise
Unlimited conversations
Everything in Professional, plus:
- Unlimited data retention: Complete historical archive
- Custom integrations: Tailored workflow automation
- Dedicated support: Direct access to our team
- SLA guarantees: Uptime and response commitments
Building an early-stage startup? We're community-driven and offer special deals for founders just getting started. Get in touch
Integration Ecosystem
Seamlessly integrates with leading customer service platforms. Starting with Intercom, then expanding to new integrations bi-weekly.
Integration roadmap: Intercom (Connected) → Major helpdesk & CRM providers integrations comming soon
The AI Trust Dilemma
AI adoption is skyrocketing, but trust isn't keeping pace.
Every company faces the same impossible choice: deploy AI to stay competitive, or hold back because you can't guarantee it won't embarrass your brand.
The Risks of Moving Fast
- AI responds inappropriately to emotional customers
- Brand damage from tone-deaf interactions going viral
- Customer trust eroded by robotic, uncaring responses
- No visibility into quality until it's too late
The Cost of Holding Back
- Competitors gain efficiency advantages with AI
- Support costs continue to scale linearly with growth
- Customer expectations for instant support go unmet
- Missing the window to build AI-first operations
You shouldn't have to choose between innovation and trust.EmpathyC lets you deploy AI confidently—knowing exactly when it succeeds and when it needs help.
About EmpathyC
We're building emotional intelligence infrastructure for conversational AI, combining clinical psychology expertise with advanced AI systems development.
CEO: Dr Michael Keeman
Clinical Psychology • AI Systems • Research Leadership
- Former Chief Science Officer (National Research Center, age 29)
- Previous startup exit: Hattl (AI matching engine, acquired 2024)
- 15 years combined research leadership & AI development
Director of Communications: Anastasia Keeman
Medical Doctor • Bioscience Research • Strategic Communications
- Research Fellow (National Medical Research Center)
- 10 years in scientific and educational event organization
- Communication Manager, Young Scientists Biotech Community
Ready to build trust in your AI?
Let's talk about how EmpathyC can help you deploy conversational AI with confidence.
Get in Touch